C1 :𝐘𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐥𝐨𝐯𝐞 𝐦𝐞 𝐚𝐧𝐲𝐦𝐨𝐫𝐞!!
C1 : You don't love me anymore!!!!
C2 :What do you mean I don’t love you anymore?
C1: ( Silent )
C2 : I write to you once a week if not more often.
C1: Hmm! Who knows how many others you write to!
C2: Hey! Don't say that, I address it to you specifically so you know it is for you.
C1: Whatever, you don't love me anymore
C2: (irritated) Don’t say that. I share everything which is going on in my life with you from serious stuff to trivia.
C1 : You never ask me what I am doing , never tell me what to do.
C2: Aah that I do ask you , specially when you have not read my letter completely and definitely when you leave it unopened . I know this because I care about you and your whereabouts.
C1: 𝐒𝐞𝐫𝐢𝐨𝐮𝐬𝐥𝐲 ! then why do you still ask me to buy something after I have already purchased and you knew because you sent me a receipt.
C2 :Well !!
C1: Don’t well me . If you were so concerned about my well being ,you would make sure that your subsequent letters did not ask me to buy again what I already purchased telling me what a great offer I was missing.
C2: No ! Never !!
C1: Of course you do. Whether you claim to be selling a service or a product you keep sending messages buy this or buy that which is either the same product or a similar with no two hoots about my hard earned money which I gave you thinking you are different and you cared. Now I just lump it and you laugh all the way to the bank and maybe to the IPO too. You just don't love me any more.
When you were trying to get my attention it was all lovey -dovey, how you valued me, needed me and ＮＯＷ！
C2: Ok Ok sorry What should I do to assure you I love you?
C1 : Remove me from the mailing list for prospects and put me in acquired category. Send me freshly worded letters emphasizing how and why you love me now that I have given you my loyalty.
C2: Done!! And I am sorry I made you feel that way. You are the sole reason why I am still surviving and I do need your love forever.
C1: I am ready and waiting.
Yes by now you gauged in this conversation C1 is the customer and C2 is the company.
𝐈𝐬 𝐭𝐡𝐢𝐬 𝐲𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐲 ?
Have you Dropped the Customer from your 'Customer Relationship Management'- CRM
If you are the Company : Have you checked your auto email sender because I as a customer keep receiving these sort of messages and feel totally not valued.
If you are the customer let the company know how you feel.
Let us not drop the the Customer from our CRM
#shambavisspectrum
#crm
